Smart Secure Tickets

For ticket sales of certain performances, we use Smart Secure Tickets. These are extra secure tickets that are not transferable and thus prevent unwanted resale. You will not receive these tickets by email or post, but only in the Ticketmatic App on your smartphone.

How does it work?

1. First install the Ticketmatic App in the AppStore or Playstore.
2. Buy your tickets online through Parktheater
3. Open the Ticketmatic App
   Log in to the Ticketmatic App with the same email address you used when ordering tickets
4. In the Ticketmatic App you will find the purchased tickets
   The scannable dynamic access codes on these tickets change every 30 seconds
5. Have your tickets scanned on your phone at the Parktheater during your visit to the performance

Can I give the tickets to someone else?
No, the tickets are not transferable or resellable. You must be present yourself on the night of the performance.

I just bought Smart Secure Tickets, but I don't check them in the app. What now?
The tickets will appear in your app within 24 hours. You can refresh the window at the top right. If you don't check tickets within 24 hours, call the box office.

I don't have a smartphone. Now what?
Don't have a smartphone yourself or anyone in your party? Call the box office.

Why don't I get my tickets by email?
Unfortunately, we notice that tickets are being resold at far too high prices. By working with the app and dynamic access codes, tickets cannot be resold. This way everyone pays a fair price for his/her ticket.

Why do I need to download an app?
The resale of tickets is a big problem. It is illegal, unreliable and tickets are offered at extortionate prices. That's why Smart Secure Tickets exist. These are extra secure tickets that you can access through the Ticketmatic app and are name-bound. This means they cannot be resold.

Privacy
The personal data you provide will only reach Parktheater Eindhoven and will be used for the realization and handling of ticket sales. View our Privacy Statement here.