Privacy Statement

PRIVACY STATEMENT PARKTHEATER EINDHOVEN

Parktheater Eindhoven N.V. processes personal data. We do this in order to serve our customers and visitors as well as possible and to achieve our goals. In this privacy statement we explain why and how we process personal data. From May 25, 2018, the processing of personal data must comply with the rules of the General Data Protection Regulation (AVG), a European regulation that applies to any organization based in an EU member state.

We find it important that it is clear how we handle personal data, so you can be confident that your data is in good hands with us. We ensure that the personal information you give us is always treated confidentially.

WE PROCESS THE FOLLOWING PERSONAL DATA:
Per product or service, the type and extent of personal data we process varies. You can think of:
First and last name, address, place of city, phone number, gender, date of birth, email address, purchased products/performances, purchase data, payment data, areas of interest, reaction to your performance, photos and camera images, complaints, contact history, IP address, social ID, cookie ID (more about cookies in our cookie statement) and website behavior, open and click behavior regarding emails.

At the physical ticket sales desk of Parktheater Eindhoven (Theaterpad 1, 5615 EN Eindhoven) we offer you the opportunity to purchase tickets without providing personal data.

WHY DO WE PROCESS DATA
We process personal data necessary to:

• To conclude an agreement for a product or service (e.g. obtaining an admission ticket for a performance);
• to perform the agreed service or deliver a product (e.g. sending admission tickets)
• inform you about changes in our services and products

• af your payment
• To be able to inform you about our (other) products or services (e.g. our general newsletter) and to af this information to your interests and personal preferences (e.g. targeted offers by e-mail);
• To enable you to use our website in a pleasant way. We use functional, analytical and tracking cookies (and similar techniques).
• Conduct market research, develop products and services and other purposes related to general events operations;
• applications
• To comply with laws and regulations.

How do we obtain your personal data?
In principle you provide us with your personal data yourself. When you buy a ticket for a performance or concert with us. Or subscribe to our newsletter.

Ticket sales
For a proper processing of the purchase of tickets and related services we collect name, address, zip code, place of city, phone number and email address. We ask for your name to be able to contact you in a personal way. We need your e-mail address and phone number to inform you in case of cancellation or changes around the performance. We also send confirmation of your order and e-tickets by email. In case of tickets by post we use your address, postal code and place of city and give your details to our delivery service to have the tickets delivered to you. Furthermore, we receive information about your payment from the bank or credit card company.
If you buy tickets with us for a performance, you will receive a number of service emails per performance to make sure your visit to the performance goes as smoothly as possible. A few days before your visit you will receive information about the performance. We will inform you about the practical details of the performance (e.g. that recordings are being made for TV/DVD), parking facilities, break times and end times, possibilities to supplement your evening with a theater dinner or package, and we will inform you of any special circumstances in or around the theater. Several hours after the performance visit, we will send a response email with an opportunity to share your experience about the performance and the theater.
We send these emails from a service perspective. If you no longer wish to receive service e-mails, you can unsubscribe via the unsubscribe link in the e-mail. Furthermore, we will keep you informed by email of any cancellation or changes surrounding the performance.
To buy tickets online you register on the website. Various data will be requested. We save this information so you do not have to fill it in again and again. You can change your data yourself.

Newsletters
You can subscribe to periodic emails/newsletters with general theater news, performance tips, additional bookings and new products. If you no longer wish to receive newsletters, you can unsubscribe via the unsubscribe link in the e-mail.

Will your personal data be shared with third parties?
We may share your data with providers of our services and other events activities, such as printing companies, hosting services, software suppliers and automation service providers. Insofar as these third parties process your data in the performance of the relevant services and events activities, we take contractual, technical and organizational measures to ensure that your data is processed with care. In addition, we share certain data for research and statistical purposes. Among other things, we process your zip code together with Whooz to generate and collect statistical data (including segmentation based on the Cultural Target Groups Model). The results of the surveys are never traceable to individual persons.

In addition, in some cases your name, address, zip code, place of city, telephone number, e-mail address, date of performance, the number of tickets sold to you and the amount you spent may be provided to (co-)organizers for the specific event for which you purchased tickets. This applies in any case to Natlab performances. They have direct access to our ticket system for their own concerts and/or performance(s). These co-organizers may contact you to: (i) provide you with information regarding the performances or make you offers for performances, and (ii) to conduct data analysis and customer satisfaction surveys.

The offer on our website may also contain links to the websites of third parties. We have no influence on these websites and bear no responsibility for the content of the sites to which the links refer. We recommend that you study the data protection information available there.

Customer Profile
We can combine customer data to build a customer profile. And we may enrich customer data with other data. We do this to gain insight into our customer base and offer our products/services in a more targeted way. We do this in the following ways:

• When you register on the website, buy a ticket or otherwise provide data, we may combine these data. E.g. age, gender, postal code, type of performance, tickets purchased, amount spent and the online usage information of your website visit.
• We may add information from external sources to the data. This includes demographic data such as we may obtain from third parties. This concerns, for example, general data about zip code areas (average age of inhabitants of a certain zip code, average family composition, average income).

Program guide
Our regular customers receive the program guide with the new theater program in their mailbox. For this purpose we use name, address, place of city and country and give details to the delivery service to have the guide delivered to you. To unsubscribe from the mail, please send an e-mail to parktheater.

Social media
Through Social Media (Facebook, Twitter, LinkedIn, Instagram) and WhatsApp you can follow us to stay informed and connect with us. When you do so and/or respond to our posts we check your personal data. You can block us or use the unsubscribe option.

Market research / marketing / development of products services / improving events operations
We process personal data to conduct marketing research (e.g. cookies, Google Analytics). For example, we use zip code and city of city to understand where our audience lives. We also analyze visitor visit history to optimize our services and products. Personal data are occasionally processed by an agency that we hire for such purposes as analysis and advice. We enter af a legally required agreement with these external processors in which privacy is guaranteed. In some cases, information may be shared internally in our organization. Our employees are obliged to respect data confidentiality.

WebsiteOur website processes a large volume of data traffic, including personal data. We adhere to the strictest security standards, in collaboration with our provider Peppered, and conduct regular security tests. Our website and email marketing software support Internet Protocol Version 6 (IPv6) and run entirely on European servers.
Our framework has also past event tested via a penetration test (pentest). These tests have shown that the framework meets the highest standards in terms of security and safety.

Cookies
Furthermore, we strive to continuously improve our website and better af our offerings to your preferences. That is why we process data about your activities on our website. Cookies are small files in which we can store information so that you do not have to enter it repeatedly.
When you visit our website for the first time, we display a notification explaining how cookies work. If you continue to use the website after that, we assume you have no objection to the use of cookies. You can disable cookies through your browser, but some features of our website will then be unavailable (such as automatic login and saving the contents of your shopping cart).

Google tracking cookies
These cookies allow us to check which pages you view. Based on this information, we can show you relevant ads on our (partner) sites. We can track whether you click on ads, how often you’ve seen an ad, and whether you fill out a form or place an order after seeing or clicking on an ad. Duration: These cookies are provided by Google and are deleted after a maximum of 18 months.

Tracking cookies Facebook
With these cookies we check which products you view. This allows us to show ads on Facebook that are relevant to you.
Term: these cookies come from Facebook and are stored for a maximum of 2 years.

Google Analytics
We use Google Analytics to track how visitors use the website and how effective online advertisements are. For example, we check whether our newsletters, social media posts or advertisements lead to clicks and transactions. This information is transferred to and stored by Google on servers in the United States.

Contests / response form
When you enter a contest or promotion, we ask for your w name, address and email address. This allows us to run the promotion and announce the prize winner(s). If you contact us via web forms, email or WhatsApp, we store the data to be able to give a proper answer. Complaints are stored in the database.

Photography and video
Those who visit the Parktheater may be photographed or filmed. These photos/film recordings are used as event coverage and may be published on the Parktheater Theatre's websites or social media channels. If you do not wish to be visible or not recognizable in photographs/filming, you can indicate this to one of our staff members, the photographer/filmmaker, or afterwards via parktheater. We will then ensure that the visual material in question is removed. This only applies to images made by or on behalf of (employees of) the Parktheater. It is possible that other visitors or other parties (press) take pictures or make videos. We have no influence on this.

HOW LONG DO WE KEEP DATA?
We keep data as long as necessary, with a maximum of seven years after the last transaction. The data can then only be used anonymously for purposes such as market research, development of products and services and other purposes related to general events operations.
If you have expressed an interest in receiving newsletters via email from us, we will retain your information until you unsubscribe.
We retain some information for as long as required by law. For example, we keep proof of purchase and invoice for seven years for tax purposes.

HOW DO WE SECURE DATA?
In accordance with the requirements of the AVG, we have taken technical and organizational security measures to protect the data in our possession against loss, misuse, unauthorized access or unlawful processing. Data is treated confidentially and stored on secure servers. If you have the impression that data is not properly secured or there are indications of abuse, please contact us at parktheater.

CONTACT PERSON FOR DATA PROTECTION
Parktheater Eindhoven has a number of persons responsible for privacy protection within our organization. They can be reached by email at parktheater and by phone 040-2156156 for all questions and requests.

CHANGES TO THIS PRIVACY STATEMENT
This privacy statement may change regularly as a result of amended regulations or changes in the internal organization. We therefore advise you to check this statement regularly.

WHICH RIGHTS
You have the right to view, correct or delete your personal data. You can send a request for inspection, correction or deletion to parktheater. The Parktheater will respond to your request within three weeks. Please make sure that you always clearly indicate who you are so that we can be sure we are processing the correct data.

Filing a complaint
You have the right to file a complaint with the regulator. This is called the Personal Data Authority.

Last modified on 3-6-2025
Parktheater Eindhoven NV
Theaterpad 1
5615 EN Eindhoven
040- 2156156
iparktheaterktheater.nl

COOKIE-STATEMENT
Every website is legally obliged to inform the user about 'cookies' and to ask permission for their use. The website of Parktheater Eindhoven also uses cookies.

What are cookies?
A cookie is a very small text file of letters and numbers that is stored on your computer when you visit a certain website. Cookies make it possible for a website to recognize a user's preferences. For example, language preference or favorite webshop that remembers login information.
A cookie does not store your name, address, age or other personal information. They only remember your preferences and interests based on your browsing habits.

Which cookies does Parktheater Eindhoven use?
1. Functional cookies
These are necessary cookies. In order to properly navigate through the sites, we sometimes use cookies. Your PC remembers the layout you have made. We do not need your permission for these cookies.

2. Cookies for website statistics
We use a program (Google analytics) to analyze how our website is used. This way we find out which pages are visited most, which browser people use (Internet Explorer, Chrome, Firefox, Safari, et cetera), or what kind of screen people use. On this basis, we can improve our website. These data are stored anonymously. Thus, they do not give us any personal information about you.

3. Tracking cookies google
Through these cookies we can check which pages you view. Based on this information we can show relevant ads on our (partner) sites. We can track whether you click on ads, how often you have seen an ad and whether you fill out a form or place an order after you have seen or clicked on an ad. Term: these cookies come from Google and are deleted after a maximum of 18 months.

4. Tracking cookies Facebook
With these cookies we check which products you view. This allows us to show ads on Facebook that are relevant to you.
Term: these cookies come from Facebook and are stored for a maximum of 2 years.

How can I disable the cookies?
If you want to disable the cookies and you use multiple computers and/or browsers, you need to do this on all computers and/or browsers separately.